Profile & Security

Your Profile is where you manage your personal information and keep your account secure — updating your details, changing your password and setting up two-step verification.

Your details

The profile view shows your name, email, account status, the roles you hold across workspaces, and whether two-step verification is on. You can update your first name, last name and email inline — just edit the field and save. Changing your email may require re-verification, depending on your organisation’s settings.

Changing your password

For extra security, password changes are confirmed with a one-time code:

1. Open Change password and enter your current password, then your new password twice.
2. Request a code — it’s sent by your two-step method, or by email if you haven’t set one up.
3. Enter the code to confirm. Your new password takes effect and you stay signed in.

Two-step verification

Two-step verification adds a second check when you sign in. Two methods are supported:

Method	How it works
Authenticator app	A six-digit code from an app such as Google Authenticator, Authy or Microsoft Authenticator
Email code	A one-time code sent to your email

To set up an authenticator app: choose it as your method, scan the QR code Governy shows with your app, then enter the code from the app to confirm.

To set up email codes: choose email, request a code, and enter it to confirm.

When you turn on two-step verification, Governy gives you a set of backup codes. Save them somewhere safe — they let you get in if you ever lose access to your app or email. Each code works once. To turn two-step verification off, confirm with your current password.

Keeping your account safe

• Store your backup codes securely, such as in a password manager.
• If you lose both your backup codes and your verification device, contact your administrator to reset your account.